Customer Reviews

Exceptionally good service

"I have been a customer of Mill Volvo Sunderland for many years now having bought several cars, all of which have been serviced through that garage. I have done so because of the quality and reliability of Volvo, but in honesty, mainly because of the excellent service I have received over the years I have just benefited from a level of service which has really surpassed all to date, from Glenn Abnett, Service Manager.

Over the last couple of years I have traveled many miles in my reliable (now 3 year old) Volvo V40 R Design car taking my son to football matches every week up and down the country. I'd noticed initially that a 0.5 litre oil top up warning light appeared. I phoned Glenn and he said it was easy to over-fill the engine with oil so recommended that I called down to the garage. He topped up the oil without charge. This happened about 5 times over a six month period. My car's warranty expires at the end of January 2020 (today), and without any knowledge or prompting from me, Glenn had been keeping a record of how much oil had been used, and the mileage done between visits. He reported the issue to Volvo and I received a phone call from Glenn on 21st January when he told me that Volvo had sanctioned a replacement engine to be installed in my car, free of charge. The work has been completed this week, and my car returned to me yesterday.

I am well used to the principle of excellent service in business - I still work with ultra high net worth clients being a 'retired' Private Bank Manager from Coutts & Co. Never have I experienced a level of service so good as that offered by Glenn in particular, but the service team as a whole at Mill Volvo Sunderland. If Glenn hadn't been pro-active in this regard, I would have been left with a car out of warranty needing a new engine with the cost falling on my own shoulders.

I feel that Glenn's exceptionally good service deserves recognition by Stoneacre, Mill Volvo and Volvo. My experience has strengthened my relationship with the garage and reinforced customer loyalty, and as a result of his actions I have become an active ambassador for an excellent team."

David Carman

Excellent Service

"Excellent service, went in looking at used. Greeted immediately and got sat down with a cup of tea, Nathan Allan stayed several hours after closing to help me work out the right car. Offered several test drives and options."

Mike, Newcastle

Makes me smile every time​...

"Would like to say a big thank you to Mill Volvo Harrogate. Excellent service from stepping into the showroom to driving away in my brand new V40.

T3 R-Design Automatic - what a car! Powerful, responsive with excellent handling. Does anything the equivalent German hatchback does but without the stigma of bad driving reputation. A petrol 152bhp engine so never going to be the best mpg but really does not matter, makes me smile every time I start it. I think I may be stuck on Volvo for life."

Luke, Harrogate

Love it!

"Have had my V90 R design for nearly a year. Can't fault it. Superb design, comfort, reliability and also service from my dealer Mill Motors Sunderland. Best car I've ever owned, and that includes a 5 Series BMW and a Subaru Legacy Spec B tourer. Would recommend the brand and the dealership without question. Love it!"

Martin, Sunderland

Lovely service from the team​...

"I was in the market for a hatchback and test drove various models. Came to Mill Volvo Stockton and got into the v40 r-design. I fell in love with it straight away. Lovely service from the team down there, it was Sham who I dealt with. Thank you Mill!"

Kim, Stockton

I'd recommend Mill to everyone...

"The level of service was great and the gentleman I dealt with at the Newcastle branch was very friendly. I'd recommend Mill to everyone looking for a new or used car."

Derek, Gateshead